Support ticket priority levels & definitions

When submitting a ticket to Orb support, you can choose the priority level based on the severity of the issue:

Priority Level Definitions:

• Urgent (P0) - incorrectly issued invoices, downtime

• High (P1) - critical integration is broken, degraded performance, plan migration issues

• Medium (P2) - less urgent workflow, configuration questions

• Low (P3) - all other issues, feedback, feature enhancement requests

Orb support will triage higher-priority issues under a faster SLA for responsiveness and resolution.