Context

When managing customer subscriptions and credit balances, you may want to receive automated notifications when changes occur to either a customer's plan or their credit balance.

Answer

There are several webhook events available for tracking changes to customer plans and credit balances:

Plan Change Webhooks

The following webhooks are automatically available and require no additional setup:

• Subscription Plan Changed - Triggered when a customer switches to a new plan

• Subscription Plan Version Changed - Triggered when a customer moves to a new version of their current plan (e.g., v2 to v3)

Credit Balance Webhooks

Credit balance webhooks require setting up alerts for the specific customer first. Available webhooks include:

• Credit Balance Depleted - Triggered when credits reach zero

• Credit Balance Dropped - Triggered when credits fall below a configured threshold

• Credit Balance Recovered - Triggered when credits are replenished after depletion

Note: Individual credit balance changes do not trigger webhook events unless they correspond to an configured alert threshold.